Payments & Safety
-
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
-
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
-
All orders are handled with care and shipped directly to your doorstep in the UK. Our delivery process consists of two parts:
- Processing Time (1-3 business days): This is the time it takes to verify your order, perform a quality check, and pack your items.
- Shipping Time (4-9 business days): Once dispatched, your package is on its way! We use a tracked express service to ensure your order arrives safely and as quickly as possible.
As soon as your order is shipped, you will receive a tracking number so you can follow your package every step of the way.
-
Free Tracked Shipping to the UK on all orders.
Here are the full details of our Shipping Policy. -
Yes, we offer free tracked shipping to the UK on all orders.
-
Currently, we focus exclusively on providing the best service and free tracked shipping to the UK. By specializing in the UK market, we can ensure faster delivery times and a seamless shopping experience with no customs duties for our customers. We do not ship to other countries at this time.
-
We are proud to offer Free Tracked Shipping to all locations in the UK. Whether you're in London, Sheffield, or the most rural parts of the country, we've got you covered.
Warranty & Repair
-
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
An extended warranty can be added to your products for an additional cost.
For more information about extended warranties, please contact us at support@walkerandfield.com
-
The extended warranty cost may vary depending on the product type and the length of the extended period.
For more information, please contact us at support@walkerandfield.com
Returns & Refunds
-
Yes, we do offer full and partial refunds!
Reach out to us anytime for more details about our refund policy. -
A refund request can be submitted within 30 days after your order is delivered.
-
If the product and packaging are unopened and undamaged, you’re eligible for a full refund.
If the packaging has been opened and the product has been used, you may be eligible for a partial refund.
If the product has been damaged and the damage isn’t covered by your warranty, you’re not eligible for a refund.
Please check our Terms of Service to see if you qualify for a refund.
-
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
-
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
