General Terms and Conditions

This website is operated by Walker & Field. Throughout the site, the terms "we," "us," and "our" refer to Walker & Field. Walker & Field offers this website, including all information, tools, and services available on this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including any additional terms and policies referenced herein and/or available via hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or content contributors. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period within which the consumer can exercise their right of withdrawal.

  • Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.

  • Day: calendar day.

  • Ongoing transaction: a distance contract relating to a series of products and/or services, for which the obligation of delivery and/or purchase is spread over time.

  • Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information.

  • Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period.

  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.

  • Distance contract: an agreement concluded within the framework of an organized system for distance selling of products and/or services, whereby exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement.

  • Technique for distance communication: a means that can be used for concluding an agreement without the consumer and entrepreneur being simultaneously present in the same location.

  • General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

● Company Name: Lloex
● Trading Name: Walker & Field
● Chamber of Commerce (KvK) Number: 94366489
● VAT Number: NL005078955B49
● Email Address: Support@walkerandfield.com

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, it shall be indicated before the distance contract is concluded that the general terms and conditions are available for inspection at the entrepreneur’s premises and will be sent to the consumer free of charge upon request as soon as possible. If the distance contract is concluded electronically, the text of these general terms and conditions may, contrary to the previous paragraph and before the distance contract is concluded, be made available to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it shall be indicated before the distance contract is concluded where the general terms and conditions can be viewed electronically and that they will be sent electronically or otherwise free of charge at the consumer’s request.

In the event that, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs shall apply accordingly, and in the event of conflicting conditions, the consumer may always invoke the applicable provision that is most favorable to them. If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or are annulled, the agreement and these conditions shall otherwise remain in effect, and the relevant provision shall be replaced by a provision that approximates the intent of the original as closely as possible. Situations not covered by these general terms and conditions must be assessed "in the spirit" of these general terms and conditions. Any uncertainties regarding the interpretation or content of one or more provisions of our terms shall be interpreted "in the spirit" of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer. The offer is non-binding. The entrepreneur reserves the right to modify or adjust the offer. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these will be a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur. All images, specifications, and details in the offer are indicative and cannot be grounds for compensation or termination of the agreement. Product images are a truthful representation of the offered products. However, the entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

Each offer includes such information that it is clear to the consumer what the rights and obligations are associated with accepting the offer. This specifically includes:

  • The price, excluding customs clearance fees and import VAT. These additional costs will be the responsibility and risk of the customer. The postal and/or courier service will apply the special arrangement for postal and courier services concerning importation. This arrangement applies when goods are imported into the EU destination country, which is applicable in this case. The postal and/or courier service will collect the VAT (possibly together with the customs clearance fees charged) from the recipient of the goods.
  • Any shipping costs.
  • The method by which the agreement will be concluded and the necessary actions to be taken for this.
  • Whether or not the right of withdrawal applies.
  • The method of payment, delivery, and execution of the agreement.
  • The period for accepting the offer or the period within which the entrepreneur guarantees the price.
  • The cost of remote communication if the costs of using the technology for remote communication are based on a different rate than the regular basic rate for the used communication medium.
  • Whether the agreement will be archived after its conclusion and, if so, how the consumer can access it.
  • The way in which the consumer, before concluding the agreement, can check and, if desired, correct the information provided under the agreement.
  • The languages in which, besides Dutch, the agreement can be concluded.
  • The codes of conduct to which the entrepreneur has adhered and how the consumer can consult these codes electronically.
  • The minimum duration of the distance contract in the case of a continuing performance contract.

Article 5 – The Agreement

The agreement is established, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the specified conditions. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm the receipt of the acceptance electronically. As long as the entrepreneur has not confirmed this receipt, the consumer may terminate the agreement.

If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can make electronic payments, the entrepreneur will implement appropriate security measures.

The entrepreneur may, within legal frameworks, assess whether the consumer can meet their payment obligations, as well as any other facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, they are entitled to refuse an order or request with justification or to attach special conditions to its execution.

The entrepreneur shall provide the consumer with the following information, in writing or in such a manner that the consumer can store it in an accessible way on a durable medium:

  1. The visiting address of the entrepreneur’s business location where the consumer can submit complaints.
  2. The conditions under which and the method by which the consumer can exercise the right of withdrawal, or a clear statement if the right of withdrawal is excluded.
  3. Information about warranties and existing after-sales service.
  4. The data included in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement.
  5. The requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.

In the case of a continuing performance contract, the provision in the previous paragraph applies only to the first delivery. Every agreement is concluded under the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to dissolve the agreement without providing any reason within 14 days. This reflection period commences the day after the consumer or a representative designated by the consumer and communicated to the entrepreneur receives the product. During the reflection period, the consumer shall handle the product and packaging with care. The consumer will only unpack or use the product to the extent necessary to assess whether they wish to keep it. If the consumer exercises their right of withdrawal, they must return the product, including all accessories and, if reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise their right of withdrawal, they must notify the entrepreneur within 30 days of receiving the product. This notification must be made in writing via email. Once the consumer has indicated their intention to withdraw, they must return the product within those 30 days. The consumer must provide proof that the goods have been returned in a timely manner, for example, by providing a shipping receipt. If the consumer has not notified the entrepreneur of their intention to withdraw within the 30 day period or has not returned the product, the purchase is final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, they will bear the costs of returning the products. If the consumer has made a payment, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has been received back by the entrepreneur or conclusive proof of full return has been provided.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer’s right of withdrawal for certain products as specified in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur has clearly stated this in the offer or at least before concluding the agreement. Exclusion of the right of withdrawal is only possible for products:

  1. That have been manufactured according to the consumer's specifications.

  2. That are clearly personal in nature.

  3. That cannot be returned due to their nature.

  4. That may spoil or age quickly.

  5. Whose price is subject to fluctuations in the financial market that the entrepreneur cannot control.

  6. That consist of individual newspapers and magazines.

  7. That involve audio and video recordings or computer software where the consumer has broken the seal.

  8. That are hygienic products where the consumer has broken the seal.

Exclusion of the right of withdrawal is also possible for services:

  1. Relating to accommodation, transport, restaurant services, or leisure activities to be performed on a specific date or within a specific period.

  2. That have begun with the explicit consent of the consumer before the reflection period has expired.

  3. That involve betting and lotteries.

Article 9 – The Price

During the validity period mentioned in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates. Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices if these prices are subject to fluctuations in the financial market beyond the entrepreneur’s control. These fluctuations and the fact that any mentioned prices are target prices will be indicated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they result from legal regulations or provisions. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated them and:

  1. They result from legal regulations or provisions.

  2. The consumer has the right to terminate the agreement as of the day the price increase takes effect.

The place of delivery is determined under Article 5, paragraph 1, of the 1968 Turnover Tax Act, where transportation begins. In this case, the delivery takes place outside the EU. Consequently, import VAT and customs clearance costs will be charged to the buyer by the postal or courier service. Therefore, the entrepreneur will not charge VAT. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obligated to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations existing on the date of the agreement's conclusion. If agreed upon, the entrepreneur also guarantees that the product is suitable for use other than normal use. A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer may assert against the entrepreneur under the agreement. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 30 days of delivery. The return of the products must be made in the original packaging and in an unused condition. The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

  1. The consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties.

  2. The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or contrary to the entrepreneur's instructions and/or the instructions on the packaging.

  3. The defectiveness is wholly or partly the result of regulations that the government has set or will set regarding the nature or quality of the applied materials.

Article 11 – Delivery and Execution

The entrepreneur will exercise the utmost care when receiving and executing product orders. Subject to what is stated in Article 4 of these general terms and conditions, the company will execute accepted orders with due speed but no later than 30 days unless the consumer has agreed to a longer delivery period. If the delivery is delayed or if an order cannot be carried out or can only be partially carried out, the consumer will be notified within 14 days after placing the order. In that case, the consumer has the right to dissolve the agreement free of charge and is entitled to any compensation. In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution. If the delivery of an ordered product proves impossible, the entrepreneur will make every effort to provide a replacement article. At the latest upon delivery, it will be clearly and comprehensibly stated that a replacement article is being delivered. For replacement articles, the right of withdrawal cannot be excluded. The costs of any return shipment are at the expense of the entrepreneur. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated and notified representative, unless expressly agreed otherwise.

Article 12 – Long-Term Transactions: Duration, Termination, and Renewal

Termination The consumer may terminate an agreement concluded for an indefinite period that involves the regular delivery of products (including electricity) or services at any time, subject to agreed termination rules and a notice period of no more than one month. The consumer may terminate an agreement concluded for a definite period that involves the regular delivery of products (including electricity) or services at any time at the end of the specified duration, subject to agreed termination rules and a notice period of no more than one month. The consumer may terminate the agreements referred to in the previous paragraphs:

  • At any time and is not restricted to termination at a specific time or in a specific period.

  • At least in the same manner as they were entered into by the consumer.

  • Always with the same notice period as the entrepreneur has stipulated for themselves.

Renewal: An agreement concluded for a definite period and that involves the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a specified period. In deviation from the previous paragraph, an agreement concluded for a definite period that involves the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly extended for a specific period of up to three months, provided that the consumer can terminate this extended agreement at the end of the extension with a notice period of no more than one month. An agreement concluded for a definite period that involves the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate at any time with a notice period of no more than one month and a notice period of no more than three months if the agreement involves the regular but less than once per month delivery of daily, news, and weekly newspapers and magazines. A limited-duration agreement for the regular trial delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) will not be tacitly continued and will automatically end after the trial or introductory period.

Duration: If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month unless reasonableness and fairness prevent termination before the end of the agreed duration.

Article 13 – Payment

Unless otherwise agreed, amounts due by the consumer must be paid within 7 working days after the start of the reflection period as referred to in Article 6(1). In the case of an agreement for the provision of a service, this period starts after the consumer has received confirmation of the agreement. The consumer is obliged to promptly report any inaccuracies in the payment details provided or stated to the entrepreneur. In case of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known in advance to the consumer.

Article 14 – Complaints Procedure

Complaints regarding the execution of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has identified the defects. Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure. A complaint does not suspend the entrepreneur's obligations unless the entrepreneur indicates otherwise in writing. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.

Article 15 – Disputes

All agreements between the entrepreneur and the consumer to which these general terms and conditions apply shall be governed exclusively by US law. This means that any disputes related to these terms or purchases will be handled in accordance with the laws of the United States.

Consumers in the US retain their statutory rights under US consumer protection laws, including but not limited to the Consumer Rights Act 2015.

Article 16 - Contact Information

Questions about the Terms of Service can be sent to us via: Support@walkerandfield.com